| Where is Judy's Flowers & Gifts located? |
See our
flower shop locations
page for specific addresses for our Ashland, Central Point,
Grants Pass, Oregon locations.
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| What happens after I order a gift online? |
Your online flower order is sent over a
secure, encrypted connection to judysflowersandgifts.com, and
you will receive a confirmation number to certify that the order
has been placed.
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| Is my credit card number safe? |
Yes. Ordering flowers and gifts from JUDY'S
FLOWERS AND GIFTS is safe and secure. We use Secure Socket Layer
(SSL) technology on our Web site, which means all of your
personal information, credit card number, name, address and
telephone number, is encrypted before it is sent to our secure
server. Our secure server is protected against unauthorized
access. You never have to worry about your credit card safety.
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| When it comes to my online flower or gift order,
what if I want to change the delivery date, delivery address or card
message? |
No problem. Just contact us via email (judys@qwest.net)
or telephone
(1-800-664-1878).
Please try to have your order number available. Please
try to
request any changes 24-hours in advance of the delivery date.
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| When do you charge my credit card? |
We obtain authorization when you place your
order. We charge your credit card within one-two days of the
date of delivery.
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| What about sales tax? |
You will NOT be charged sales tax. Oregon has
NO sales tax.
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| How long will the flowers last? |
Floral arrangements can last anywhere from 4
to 10 days. The life span depends on the type of flowers used
and the care they receive.
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| Are flowers guaranteed? |
Your satisfaction is 100% guaranteed. If for
some reason you are displeased with the flowers received,
contact our
customer service department or call us 1-800-664-1787) and
we will happily resolve any problems.
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| What time will the flowers or gift be
delivered? |
Our local florist drivers and special
delivery service will normally deliver during business hours –
9am until 5pm. If there is a specific delivery requirement (i.e.
delivery to a school before 3pm) please detail this on the
special delivery section of the order, and we will do our up
most to try to accommodate your request.
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| What if the recipient is not available to
accept the delivery? |
As the flowers that you send may be a
surprise, it is inevitable that in some cases the recipient may
not be available to accept their flowers at the address you have
provided.
If this is the case, our flower delivery driver will endeavor to
try one of the following alternatives:
- Firstly, the florist delivery driver may
leave your flower delivery either with a neighbor or in a safe
place at the address, if this is possible.
- If this is not possible, the florist
delivery driver shall try to deliver the flowers to the
address later in the day, or return to the florist with the
delivery.
- If it has not been possible to deliver the
flowers, the florist's driver will leave a calling card to
advise the recipient of the action taken, the whereabouts of
the flowers and/or the shop's contact name and telephone
number.
When contacted by the recipient, our florist
delivery driver will arrange re-delivery for the same day if
possible, next day or an agreed day (of the recipient's
choosing).
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| Is it possible to specify a delivery time for
flowers or gifts? |
With the obvious exception of funeral
ceremonies, we are unable to guarantee delivery time preferences
due to the demands placed upon our flower delivery drivers.
Please detail any preferences on the special delivery section of
the order, and we will do our up most to try to accommodate for
your request. Please remember that this is a preference, and we
cannot guarantee or be committed to any specific delivery time.
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| Can you guarantee the flower delivery time of
funeral flowers? |
Yes,
when you place an order online or via our order hotline, you are
able to specify the required flower delivery time. While placing
your order, you will be given an option for ‘Funeral Flowers’
which allows you to specify the time of the funeral and name of
the deceased.
If the flowers are to be delivered to a funeral director or
chapel of rest, please provide as much detail as possible. As
all our florists have local knowledge, you can be assured that
they will take every care to ensure that your flowers are
delivered in a timely manner.
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Orders placed before 1:00 PM in the recipient's time zone can be delivered the same day as long as there is a four (4) hour window before the time of
service.
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Orders placed before 1:00 PM, in the recipient's time zone can be delivered anytime the following day (including morning services).
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Orders placed after 1:00 PM, in the recipient's time zone can be delivered after 12 noon the following day.
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Any orders placed on Saturday will be delivered the following Monday after 12 noon.
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Special attention will be given to your funeral order to ensure it is delivered before the service.
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